01. Can I exchange or have a refund for my online order in a store?
02. How long will it take to get a refund?

01. Can I exchange or have a refund for my online order in a store?

It is L'OCCITANE's intention to satisfy our customers. For this reason, we will gladly exchange or return any unopened merchandise that is returned within 30 days of the date of purchase. All items must be unopened and in a saleable condition.

Please note that we cannot offer exchanges on any opened or used products.

You can return your product in every L'Occitane shop or send it back to the online shop office. Detailed instructions are included in the package. 

In case of an irregularity with the order, immediately contact Customer Service by phone on +48 698 129 758, from Monday to Friday, 10 am to 6 pm.

02. How long will it take to get a refund?

We'll credit your debit or credit card within a maximum of 15 days (usually within 7 days) of your returning products to us.


Please contact us to inform us that you have sent an item back for a refund by email us or call us +48 698 129 758  (from Monday to Friday: 10-18).  Once we have received the goods, we will automatically action your refund and inform you that we have processed the refund.